About Berkeley

We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again



Find out how you can make a big change to your career by joining one of the best small firms in the UK.


I graduated from Imperial College, London with a degree in Mining Geology, and then joined Andersen Consulting (now Accenture). After 6 years there, I moved to Berkeley. I have had the privilege of wo...

Juliet Armstrong, Partner

Juliet Armstrong

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The people

It's the people that make Berkeley different to other consultancies. Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.

Change Management

Ensuring business change is successfully implemented to achieve lasting benefits

Helping you reap the benefits of change

For us, good change management is key in taking you from your first thoughts and ambitions through to the realisation of the benefits you are aiming to achieve. It involves a clear, well-articulated vision, a compelling business case, committed leadership, well-informed and involved stakeholders and an organisation ready and willing to make the change.

It should not be viewed as a bolt-on or afterthought, but as a fundamental part of the success of any project, from global transformation programmes through to technology implementations or the introduction of new ways of working.

Drawing on our experience and applying our distinctive approach to change management, we’ll work with your people to plan and implement change in order to realise genuine business benefits.

An effective framework for change

We think it’s important to have a framework to help you manage change, recognising that it’s a journey for both your organisation and your people.

Creating the vision

We believe that good change starts with setting a clear vision of the future. This provides the foundation for enabling everyone involved to see what needs to be done and why it is worth doing. Creating a real sense of shared ownership is vital for making the change happen and stick for the long term.

Preparing the business

Change impacts are not standard so why apply a generic methodology? In preparing for the change, we put a heavy emphasis on sizing the scale of the change challenge and really understanding how the business as a whole, its organisational units and individuals will be impacted. This results in a much more holistic approach and one which is tailored for your business. 

Leading the way and creating real ownership

If you really want change to occur, your leadership has to be absolutely prepared to back it and be involved from the outset through to completion, even when times get tough. We focus on this core principle with all our clients. We believe it’s the people who make all the difference. Delivering change successfully requires a lot of effort and sensitivity, but a people-first approach pays dividends.

Focusing on realising the benefits

Perhaps most importantly, our way of helping you change ensures there is a focus on outcomes – on realising the benefits of your investment. You need to have a very clear idea of what you are actually going to get out of the changes you plan to make, and exactly how you are going to get those outcomes. We work with our clients at both an organisational level in terms of future roadmaps and budgets but also focus on the people aspects, ensuring alignment of reward, recognition and personal objectives with the desired outcomes of the change programme.

A small team; a big difference

We won’t come with an army of consultants or pre-set ideas and methodologies. Instead, using our experience, insight and guided by our framework for effective change (see below), we’ll work with you to construct the right approach, making sure that your people are at the heart of the change that you want to achieve.


If you’re investing in any kind of change, you’ve got to make sure you manage that change well – it’s vital in helping you to realise the benefits.

Mark Fearn

Mark Fearn

Contact Mark Fearn

Our thinking


Put your people at the heart of change

People are often an organisation's greatest asset. But they aren't always receptive to change. So how do you push through radical change and still win hearts and minds?

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Successful stakeholder management, or should that be engagement?

By involving the whole community in your project from the outset, you multiply your chances of seeing effective and lasting pages across the business.

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Our Experience

Here are some examples of our current and recent client work:

  • We helped Cathay Pacific manage the replacement of their customer facing systems. Working with senior management, we led the process of linking desired outcomes back to the business case and developing a benefits realisation approach.  Down on the ground, our work also included designing an overall change framework for the project, leading impact assessment activity, re-defining core processes, and running a wide-ranging engagement approach across all levels of the business. 
  • We helped Peugeot Citroen improve the way their customer facing staff interacted with customers. This covered customer service in its broadest sense across the whole of Europe. We managed the UK initiative, involving 7,500 staff – coordinating and supporting a behavioural change programme which resulted in a significant increase in customer service levels.
  • We helped Roche transform their delivery model for learning, particularly focusing on their technical and compliance training.  This involved rolling out a new shared services operation around the world, ensuring everyone was clear about what would be provided centrally and how that affected roles and responsibilities within each function, in order to help ensure a smooth transition to new, more effective ways of working.

Our work

Case Study

Coordinating and controlling complex change

How we helped the Post Office tackle a complex transformation programme.

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Case Study

Integrating primary care and secondary care in the health sector

We helped develop a strategy to integrate BMI's primary and secondary care businesses.

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Case Study

Exploring new ways to increase revenue, customer service and employee engagement

We worked with one of the UK’s largest retailers on a swift exploration with a big impact.

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