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I graduated from Imperial College, London with a degree in Mining Geology, and then joined Andersen Consulting (now Accenture). After 6 years there, I moved to Berkeley. I have had the privilege of wo...
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Home > Services > Change Management
For us, good change management is key in taking you from your first thoughts and ambitions through to the realisation of the benefits you are aiming to achieve. It involves a clear, well-articulated vision, a compelling business case, committed leadership, well-informed and involved stakeholders and an organisation ready and willing to make the change.
It should not be viewed as a bolt-on or afterthought, but as a fundamental part of the success of any project, from global transformation programmes through to technology implementations or the introduction of new ways of working.
Drawing on our experience and applying our distinctive approach to change management, we’ll work with your people to plan and implement change in order to realise genuine business benefits.
We think it’s important to have a framework to help you manage change, recognising that it’s a journey for both your organisation and your people.
We believe that good change starts with setting a clear vision of the future. This provides the foundation for enabling everyone involved to see what needs to be done and why it is worth doing. Creating a real sense of shared ownership is vital for making the change happen and stick for the long term.
Change impacts are not standard so why apply a generic methodology? In preparing for the change, we put a heavy emphasis on sizing the scale of the change challenge and really understanding how the business as a whole, its organisational units and individuals will be impacted. This results in a much more holistic approach and one which is tailored for your business.
If you really want change to occur, your leadership has to be absolutely prepared to back it and be involved from the outset through to completion, even when times get tough. We focus on this core principle with all our clients. We believe it’s the people who make all the difference. Delivering change successfully requires a lot of effort and sensitivity, but a people-first approach pays dividends.
Perhaps most importantly, our way of helping you change ensures there is a focus on outcomes – on realising the benefits of your investment. You need to have a very clear idea of what you are actually going to get out of the changes you plan to make, and exactly how you are going to get those outcomes. We work with our clients at both an organisational level in terms of future roadmaps and budgets but also focus on the people aspects, ensuring alignment of reward, recognition and personal objectives with the desired outcomes of the change programme.
We won’t come with an army of consultants or pre-set ideas and methodologies. Instead, using our experience, insight and guided by our framework for effective change (see below), we’ll work with you to construct the right approach, making sure that your people are at the heart of the change that you want to achieve.
If you’re investing in any kind of change, you’ve got to make sure you manage that change well – it’s vital in helping you to realise the benefits.
Mark FearnPartnerContact Mark Fearn
People are often an organisation's greatest asset. But they aren't always receptive to change. So how do you push through radical change and still win hearts and minds?
By involving the whole community in your project from the outset, you multiply your chances of seeing effective and lasting pages across the business.
Here are some examples of our current and recent client work:
How we helped the Post Office tackle a complex transformation programme.
We helped develop a strategy to integrate BMI's primary and secondary care businesses.
We worked with one of the UK’s largest retailers on a swift exploration with a big impact.