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Home > Services > IT Strategy
With the role of IT becoming increasingly central to an organisation’s business model the IT strategy is now at the heart of business strategy.
Back Office to Front Office – IT is no longer confined to the traditional ‘back office’ supporting role enabling global shared service and enterprise platforms. Front line services are now powered by IT solutions from Customer Contact Centres to Point of Sale (POS).
Business use to Customer interaction - IT is quickly becoming the preferred route of customer interaction with businesses. E-commerce has overtaken in-store shopping and a phone call or face to face discussion to schedule an appointment, raise a query or handle any other household administration has been replaced by online systems.
IT is now at the heart of business operations with ERP and Shared Services commonplace and an increased presence of the Cloud, Big Data and Analytics and Digital technologies. Information Technology is fast moving from supporting the business to being the business.
Even business’ that were historically on the periphery are now having to adapt and embed IT strategies into the core of their business models and deliver large scale IT transformation.
Figure 1 – The role of IT
We worked with the EBRD to strategically review and refocus their IT to create a firmer strategic...
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Alignment of IT Strategy with business strategy is the current focus as IT has shifted from supporting the business to being the business. Consideration of the wider business context and a close partnership between the CIO and CEO are success factors in any IT Strategy.
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