About-Berkeley

About Berkeley

We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again

 

Careers

Find out how you can make a big change to your career by joining one of the best small firms in the UK.

 

I graduated from Liverpool University with a degree in Geography in 1999, and seeking variety while I decided what I wanted to do long term with my career, I began my management consultancy career at ...

Kirsty Nethersell, Partner

Kirsty Nethersell

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The people

It's the people that make Berkeley different to other consultancies. Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.

IT Outsourcing Health Check

IT Outsourcing is an effective component of many businesses IT strategies. Done well, appropriate outsourcing of IT capabilities can drive down costs, increase operational control and enable the business to focus on core activities. However, establishing and running an effective IT outsource contract is challenging, and all too frequently large outsource agreements fail to deliver the desired benefits.

Many of our clients are approaching the end of first or second generation IT outsourcing arrangements; their IT executives raise a number of common concerns:

  • Loss of control - we have lost the knowledge of our IT estate, which means that we are unable to manage risk and feel exposed in terms of governing our IT partners
  • Feel held to ransom - it is cost prohibitive to switch vendors and the service continuity risk to transition looms large, particularly if the relationship with the incumbent has deteriorated
  • Unable to respond to business change – our systems are structured to support today’s environment, but are not flexible to the future needs of the business in a rapidly changing market environment

As we have been working with clients to explore options to address these concerns, it has become clear that new outsourcing agreements will look and feel very different to the monolithic, long term contracts of the past. Key industry trends which have changed the way in which IT services are sourced include:

  • Shorter term contracts, often only 3-5 years
  • IT services being sourced directly from multiple providers (compared to the previous single vendor or prime contractor models)
  • Increased number of niche providers to meet specialist requirements (e.g. business intelligence)
  • Emergence of ‘cloud’ and utility offerings, changing the way in which services are procured (e.g. infrastructure-as-a-service, software-as-a-service)

How can we help ?

Our independence and the role we occupy as trusted advisor for many of our clients means we can work closely with them to make a success of their outsourcing relationships; from the definition of sourcing strategy, through facilitating the supplier selection process, to managing the transition to new providers. We are also often asked to step in and provide support when an arrangement is ‘in flight’ and gets into difficulty.

Based on our extensive experience of different outsourcing arrangements across our clients, we have developed a 10 minute ‘health check’ tool to assess the strength of your current outsource relationship – you can access the IT Outsourcing Health Check for free.

For more hints and tips on managing your supplier relationships, read our unspun article on Supplier selection – the challenge of ‘picking winners’.

If you have an outsource arrangement that is giving you a headache, or would like to talk through any aspect of how to make IT Outsourcing work for your business, you can contact us at itoutsourcing@berkeleypartnership.com

Start the diagnostic tool now

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