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I graduated from Liverpool University with a degree in Geography in 1999, and seeking variety while I decided what I wanted to do long term with my career, I began my management consultancy career at ...
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Home > Services > Change Management
Good change management is a fundamental part of the success of any project, from a global transformation programme through to technology implementations or the introduction of a new culture and ways of working.
All too often, however, it is viewed as a bolt-on or afterthought when in fact it is key in taking you from your first thoughts and ambitions through to the realisation of the benefits you are aiming to achieve. It involves a clear, well-articulated vision, a compelling business case, committed leadership, well-informed and involved stakeholders and an organisation ready and willing to make the change.
Drawing on our experience and applying our distinctive approach to change management, we’ll work with your people to plan and implement change in order to realise genuine business benefits.
We think it's important to have a structured approach to help you manage change, recognising that it’s a complex journey for both your organisation and your people that requires action across a number of fronts:
Focus on delivering the benefits: perhaps most importantly, our way of helping you change is focused on realising the benefits of your investment. We work with you to drive real clarity on what you are actually going to get by delivering your vision, and exactly how you are going to achieve those outcomes. That way, we ensure the change effort focuses on the right areas, is proportionate to the benefits and is supported by a strong sense of shared ownership and desire for action
Change the individuals and the organisation: change happens when both the individuals involved and the organisation as a whole are ready. We ensure the right actions are taken to prepare your people and ensure that the processes, systems and culture line up to support the changes you need
Create commitment not just capability: we recognise that it’s not enough to have people who are aware of the reasons for change and equipped for the new world, there also needs to be a genuine commitment to working in new ways, whatever the challenges. We help you take the right actions to enable your people to really embrace the changes that are needed
These three principles underpin our distinctive approach to change management and enable us to plan and implement change in a way that realises genuine business benefits.
We also think it’s important to have a framework to help you manage change as it typically requires action across a number of fronts. Our simple, practical framework makes it clear what needs to be done to really deliver the change successfully:
By applying this framework and the principles that underpin it to your unique situation, we help you take all the critical actions at just the right time to successfully deliver the change and realise the benefits:
We won’t come with an army of consultants or pre-set ideas or methodologies. Instead, using our deep experience and guided by our framework for effective change, we’ll work with you to construct the right approach, making sure your people are at the heart of the change that you want to achieve. We make this a key part of what we focus on with all our clients. With change management, as with so many of our areas of work, it's the people who make all the difference. It requires a lot of effort and sensitivity, but it pays dividends.
Have a look at the case studies below where you can see how we have helped companies successfully deliver some of their largest and most complex change challenges.
We helped develop a strategy to integrate BMI's primary and secondary care businesses.
We worked with one of the UK’s largest retailers on a swift exploration with a big impact.
How we helped the Post Office tackle a complex transformation programme.
People are often an organisation's greatest asset. But they aren't always receptive to change. So how do you push through radical change and still win hearts and minds?
If you’re investing in any kind of change, you’ve got to make sure you manage that change well – it’s vital in helping you to realise the benefits.
Mark FearnPartnerContact Mark Fearn