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I spent the first eight years of my working life in a line technology role with a third-party supply chain and logistics service provider, joining in 1990 on completing an IT degree. When I left, I w...
Dave Machin, Partner
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Home > Services > Brilliant Employee Experience Drives Business Growth
As the return to the office in many parts of the world continues to pick up pace, organisations are grappling with how to transition away from the turbo-charged trend of remote working, to meet subsequent expectations of a hybrid working approach. Defining a hybrid working model and predicting its impact on their business and people is a step into the unknown.
Leaders need to define new working models and methods whilst providing space (both physical and virtual) for their people to meet, collaborate, create, learn, communicate and reinforce their organisation's culture. By placing their employees’ experience at the heart of their transformation, they can develop the right hybrid working model for the mutual benefit of the business and their people.
Improving Employee Experience (EX) has been a focus area for large organisations for some time. At first, this centred around enhancing employee benefits to attract and retain talent. We are now seeing rising awareness that these aspects are just the tip of the iceberg, with dedicated EX functions springing up to enable a more holistic approach to improving experiences at work.
The benefits of great EX are genuinely mutual - because happy, fulfilled, empowered people deliver great outcomes. Enhanced growth, employee retention, organisational value, operational efficiency, productivity and competitive advantage are just some of the benefits to business of a concerted EX focus.
If done right, great EX creates high-performing teams, who in turn drive great business outcomes. Organisations can differentiate themselves by supporting employees with a mutually beneficial experience in a hybrid working environment.
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