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I started out in Management Consultancy in 1997 having graduated from the University of Durham with a Masters degree in Astrophysics. I have worked with some fantastic clients over the last fourteen ...
Hadley Baldwin, Partner
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Home > News & Views > Articles > HR shared services evolution
Assuming a stable running service centre, the next step is continuous improvement. Better quality MI driving better decisions will continue to drive efficiency and quality of output. Technology enablers such as data warehousing and integration of disparate data sources will provide the information needed to help drive these decisions.
The rise of ‘Big Data’ and analytics will enable organisations to gain insight to improve processes and offer more valuable HR services. Mirroring more dynamic and societal purpose-driven engagement with end consumers, organisations may encourage ‘value exchange’ with HR services or utilise more engaging interfaces e.g. Video Chat and gamification.
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