After graduating from the University of Nottingham with a degree in Finance, Accounting and Management, I took two gap years where I carried out voluntary work (Citizen’s Advice Bureau), an internship...
Hemal Dave, Finance Analyst
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Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Exploring new ways to increase revenue, customer service and employee engagement
We worked with one of the UK’s largest retailers to help them explore how best to generate more revenue, deliver greater customer service and have a truly engaged workforce across their branch network.
Working closely with a handful of client staff, in just 16 weeks we were able to challenge some well-established norms of operation, raise the profile of the branches in head office thinking and really explore how best to connect the business to its local community. In so doing, we helped to boost employee engagement and customer satisfaction as well as increasing revenue.
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Defining a cohesive strategy for change
Ensuring the success of a critical platform for business
Are you about to embark on a similar exercise? Perhaps you're looking to generate fresh strategic ideas and need an external perspective? Or maybe you want to optimise some of your existing approaches and processes, and aren't sure where to start? Or perhaps you'd just like to find out how business modelling techniques could unlock potential in your business?
If any of these sound familiar, or you'd like to talk through any other issues you might be facing, please get in touch. We may be able to help.
Contact Neil McClumpha