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I graduated with a Masters’ in Mechanical Design Engineering from the University of Glasgow. I found a strange love for 3-D modelling, did a short internship with KPMG Hong Kong and was lucky enough t...
Sam Hill, Consultant
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Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Exploring new ways to increase revenue, customer service and employee engagement
We worked with one of the UK’s largest retailers to help them explore how best to generate more revenue, deliver greater customer service and have a truly engaged workforce across their branch network.
Working closely with a handful of client staff, in just 16 weeks we were able to challenge some well-established norms of operation, raise the profile of the branches in head office thinking and really explore how best to connect the business to its local community. In so doing, we helped to boost employee engagement and customer satisfaction as well as increasing revenue.
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Gaining the go ahead for a vital enterprise-wide project
Helping to ensure the successful privatisation of a FTSE100 business
Speeding up the selection process
Maximising the business impact of your HR function
Learning to experiment
The CIO’s Changing Role: Back Office Operations to Customer Facing Innovation
Are you about to embark on a similar exercise? Perhaps you're looking to generate fresh strategic ideas and need an external perspective? Or maybe you want to optimise some of your existing approaches and processes, and aren't sure where to start? Or perhaps you'd just like to find out how business modelling techniques could unlock potential in your business?
If any of these sound familiar, or you'd like to talk through any other issues you might be facing, please get in touch. We may be able to help.
Neil McClumphaPartnerContact Neil McClumpha