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Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Integrating primary care and secondary care in the health sector
BMI Healthcare, the acute private hospital division of General Healthcare Group (GHG), is the UK’s largest independent private provider of secondary healthcare. The healthcare market in the UK has been going through major changes for several years, with an increasing emphasis on primary care, prevention and wellbeing, with services provided closer to patients’ homes wherever possible. These were all changes that could potentially have had a negative impact on BMI’s business.
At the same time, GHG had a relatively new and ambitious executive board. Up to that point the company had grown by acquiring existing hospitals: now it had the chance to expand further by taking advantage of economies of scale.
Faced with this combination of opportunity and threat, we were asked by GHG’s Strategy Director to help BMI develop a strategy that would enable it to integrate its secondary care business more closely with the changing primary care sector.
The work done by team, initially supported by Berkeley, demonstrated the importance of reacting quickly and decisively to potential threats to a business, such as those posed by new legislation or industry structure changes.
The effectiveness of the change management programme the team instigated flowed from the new organisational structure that was been put in place; this allowed BMI to disseminate new policies and procedures through a network of regional champions who had the autonomy to implement them as they saw fit, within a central framework.
As a result, the company was well positioned to profit from the changes in the healthcare market.
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Are you embarking on a similar challenge to BMI? Maybe you are a secondary care provider looking to work more effectively with the primary sector? Or maybe you are looking to revisit your organisational structures to ensure they are delivering the best possible outcomes for your organisation? Or perhaps you are a commissioning team looking to foster improved ways of working with the private sector?
Whatever your position, if you are facing challenges working in healthcare, then please get in touch. We have a real depth of experience in the sector, and would love to help.
Juliet ArmstrongPartnerContact Juliet Armstrong