After completing a BS in Business Administration (California State University, Fresno) and a MPhil in Development Studies (University of Cape Town), I began my career by founding a boutique socioecono...
John Cristando, Consultant
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Home > News & Views > Case Studies > Review and delivery of a mobility and CRM solution for retail sales representatives
Transformational change quite often is novel to the client business and as such internal resource do not necessarily possess the skills to comprehensively shape the change and allow the change to be accepted. Review by an independent body acting as a critical friend to the client organisation empowers the business to lay the right foundation for delivery.
Working alongside the leading consumer goods company the Berkeley review team agreed resolutions for all items and the success of both the output of the review and engagement with the business leadership resulted in us being asked to take on overall programme management leadership for the first release.
The first release of the project was successfully delivered to the revised plan and budget for three countries.
"The main benefits of Berkeley’s involvement were their structure and methodical approach, professional project management skills, and their ability to drive collaboration across many parties. Good folk! Happy to have fun and enjoy the project and happy to admit when things were not good and put things right quickly."
VP Global Shopper & Customer Marketing
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