I started out in Management Consultancy in 1997 having graduated from the University of Durham with a Masters degree in Astrophysics. I have worked with some fantastic clients over the last fourteen ...
Hadley Baldwin, Partner
View Hadley now
It's the people that make Berkeley different to other consultancies.
Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.
We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again.
Whatever your long term career goals, we’re here to support you. Through an open dialogue, we help our people to build the capabilities, experiences and networks they need to boost their careers.
Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Improving Customer Service through reducing Operational Risk
Our client, is a FTSE250 company and leading merchant banking group, providing lending, deposit taking, wealth management services, and securities trading. Our role was to help them to identify and address known issues and risks within Premium finance. The expected benefit of which was to mitigate any negative impact of such issue and risk on the customer and so improving overall customer service.
Berkeley supported the client to successfully identify and mitigate the Top 20 issues and complete all associated projects.
Download the full case study
Delivering global financial reporting
Gaining the go ahead for a vital enterprise-wide project
Michael MahonyPartnerContact Michael Mahony