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I graduated from the Helsinki University of Technology with a MSc in Industrial Management and after a year travelling around the world, joined Accenture.
Shortly after starting my career I met m...
Kare Heikkila, Consultant
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Home > News & Views > Case Studies > Improving Customer Service through reducing Operational Risk
Our client, is a FTSE250 company and leading merchant banking group, providing lending, deposit taking, wealth management services, and securities trading. Our role was to help them to identify and address known issues and risks within Premium finance. The expected benefit of which was to mitigate any negative impact of such issue and risk on the customer and so improving overall customer service.
Berkeley supported the client to successfully identify and mitigate the Top 20 issues and complete all associated projects.
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Michael MahonyPartnerContact Michael Mahony