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After graduating from York University in 2006 with a masters degree in Physics, I instantly decided that a career in technology was for me. I joined Accenture’s technology consulting practice where I ...
Harvey Bennett, Consultant
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Home > News & Views > Case Studies > Improving Customer Service through reducing Operational Risk
Our client, is a FTSE250 company and leading merchant banking group, providing lending, deposit taking, wealth management services, and securities trading. Our role was to help them to identify and address known issues and risks within Premium finance. The expected benefit of which was to mitigate any negative impact of such issue and risk on the customer and so improving overall customer service.
Berkeley supported the client to successfully identify and mitigate the Top 20 issues and complete all associated projects.
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Gaining greater strategic clarity so IT can better support the business
Defining a cohesive strategy for change
Get your mobilisation moving
Showing value in support
The many sides of operational due diligence
Learning to experiment
Michael MahonyPartnerContact Michael Mahony