I started out in Management Consultancy in 1997 having graduated from the University of Durham with a Masters degree in Astrophysics. I have worked with some fantastic clients over the last fourteen ...
Hadley Baldwin, Partner
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Home > News & Views > Highlighted Home Articles > How we helped JLL revive a global finance transformation
A finance transformation is rarely easy. It’s no surprise, then, that many are time-consuming and few achieve all they set out to. But it doesn’t have to be that way. Success relies on a clear goal, phased approach, fact-based benchmarks, strong change management and first-hand know-how. So when commercial real estate and investment management firm JLL saw its finance transformation drift off course, it turned to Berkeley for our experience.
JLL employs 93,000 people in more than 80 countries. A Fortune 500 company, it had revenue in excess of US$18 billion in 2019, up from US$16.3 billion in 2018. This growth, combined with ageing systems, led the firm to take on an ambitious programme to modernise and standardise its HR and Finance functions.
In January 2017, JLL began a very large, three-year programme to upgrade its HR and Finance platforms globally. In Finance, it wanted to drive efficiencies by achieving consistency across the business and realigning the function to support business decisions with data, analytics and reporting.
Finance being inherently complex and each region using different systems meant implementing a new PeopleSoft platform proved tricky. It had been launched in the Americas, but there were challenges operating the systems and processes. The programme team was focused on supporting the Americas in its live use of the system. This had a knock-on effect on the roll-out across Europe, the Middle East and Africa (EMEA), which started to fall behind plan, putting it at risk of missing a go-live date postponed from three months earlier. Also, there wasn’t yet a detailed plan or team for the Asia Pacific (APAC) implementation.
With this in mind, in December 2018, JLL asked us to assess the programme and advise how to turn it round.
Contact Christian Ingram
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