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I graduated with a Master’s Degree in Economics from the University of Paris X in 2001 and after a couple of years working in Sales and Marketing in Paris and Amsterdam, I moved to the UK where I comp...

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Home > News & Views > Insights & News > HR shared services evolution

HR shared services evolution

Assuming a stable running service centre, the next step is continuous improvement. Better quality MI driving better decisions will continue to drive efficiency and quality of output. Technology enablers such as data warehousing and integration of disparate data sources will provide the information needed to help drive these decisions.

The rise of ‘Big Data’ and analytics will enable organisations to gain insight to improve processes and offer more valuable HR services. Mirroring more dynamic and societal purpose-driven engagement with end consumers, organisations may encourage ‘value exchange’ with HR services or utilise more engaging interfaces e.g. Video Chat and gamification.

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