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I began my management consultancy career at Accenture after graduating from the University of Cambridge in 2010 with a degree in Geography. During my time with Accenture, I led a number of global tran...

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Home > News & Views > Insights & News > HR shared services evolution

HR shared services evolution

Assuming a stable running service centre, the next step is continuous improvement. Better quality MI driving better decisions will continue to drive efficiency and quality of output. Technology enablers such as data warehousing and integration of disparate data sources will provide the information needed to help drive these decisions.

The rise of ‘Big Data’ and analytics will enable organisations to gain insight to improve processes and offer more valuable HR services. Mirroring more dynamic and societal purpose-driven engagement with end consumers, organisations may encourage ‘value exchange’ with HR services or utilise more engaging interfaces e.g. Video Chat and gamification.

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