After two years in the public sector, I started my consulting career at PwC in 2010. Throughout my time there I developed a broad set of consulting skills designing and implementing large scale change...

Richard Holmes, Consultant

Richard Holmes

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HR shared services evolution

Assuming a stable running service centre, the next step is continuous improvement. Better quality MI driving better decisions will continue to drive efficiency and quality of output. Technology enablers such as data warehousing and integration of disparate data sources will provide the information needed to help drive these decisions.

The rise of ‘Big Data’ and analytics will enable organisations to gain insight to improve processes and offer more valuable HR services. Mirroring more dynamic and societal purpose-driven engagement with end consumers, organisations may encourage ‘value exchange’ with HR services or utilise more engaging interfaces e.g. Video Chat and gamification.

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With a strong and workable business-focused HR strategy you can increase your impact on the growth and profitability of your company.

Hadley Baldwin

Hadley Baldwin
Partner

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