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I graduated from Liverpool University with a degree in Geography in 1999, and seeking variety while I decided what I wanted to do long term with my career, I began my management consultancy career at ...
Kirsty Nethersell, Partner
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Home > Services > Change Management Consulting
Change management is fundamental to the success of our most complex, our most ambitious, and our most impactful business transformations. As the pace of change in business is accelerating, there is an increasing need for fast and effective change management. The basics must be right: a clear, well-articulated vision, a compelling business case, committed leadership, well-informed and involved stakeholders and an organisation ready and willing to make the change. But a harder edge is also needed, the business must be able to report success to leaders, to track and measure change interventions, and the ultimate adoption of benefits.
We have extensive experience in delivering successful change management on a variety of programmes: global transformations, organisation change, technology implementation and the introduction of new cultures and ways of working. We also have experience of delivering change to support agile programmes, and managing change across a portfolio of programmes. We love making change happen, and helping our clients navigate the path to success. We won’t come with an army of consultants or pre-set ideas or methodologies. Instead, using our deep experience and guided by our framework for effective change, we’ll work with you to construct the right approach, making sure your people are at the heart of the change that you want to achieve. We make this a key part of what we focus on with all our clients. With change management, as with so many of our areas of work, it's the people who make all the difference.
We always stick by our three key principles:
Focus on delivering the benefits: perhaps most importantly, we continually focus on realising the benefits of your investment. We work with you to drive real clarity on what you are actually going to get by delivering your vision, and exactly how you are going to achieve those outcomes. That way, we ensure the change effort focuses on the right areas, is proportionate to the benefits and is supported by a strong sense of shared ownership and desire for action. Change the individuals and the organisation: change happens when both the individuals involved and the organisation as a whole are ready. We ensure the right actions are taken to prepare your people and ensure that the processes, systems, culture and other aspects of how your organisation operates all line up to help, not hinder, the changes you need. Create commitment not just capability: we recognise that it’s not enough to have people who are aware of the reasons for change and equipped for the new world, there also needs to be a genuine commitment to working in new ways, whatever the challenges. We help you take the right actions to enable your people to really embrace the changes that are needed.
We have developed a simple and practical change framework. This serves as guide to ensure that we help you take all the critical actions at just the right time to successfully deliver the change and realise the benefits. Leading the way: For real change to occur, your leadership has to be absolutely prepared to back it and be involved from the outset to completion, even when times get tough. We help you create and sustain visible, committed and aligned executive sponsorship and support; ‘tell the story’ internally and externally and establish clear ownership and tracking for benefits realisation so all the hard work really does pay off. Preparing the business:
We put a heavy emphasis on really understanding how your business as a whole will be impacted. This holistic approach ensures your operating model and culture evolve in the right ways to support the desired change and helps mitigate the operational risks around change by ensuring these are identified early and addressed. Equipping the individual: Our approach ensures the right people are championing the change at ‘grass roots’ level. We help you bring to life, at the right time, what the change will really mean for people as individuals. We also ensure your people are equipped with the knowledge and expertise they need to be ready.
Creating real ownership: Fostering genuine understanding and buy-in from everyone involved in the transformation is crucial to bringing people on the change journey. This means giving your people a say in shaping the changes that will impact them as well as bringing out and handling concerns and tackling whatever is really getting in the way of making the change happen.
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If you’re investing in any kind of change, you’ve got to make sure you manage that change well – it’s vital in helping you to realise the benefits.
Mark Fearn
Partner
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