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I graduated from Liverpool University with a degree in Geography in 1999, and seeking variety while I decided what I wanted to do long term with my career, I began my management consultancy career at ...
Kirsty Nethersell, Partner
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Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Exploring new ways to increase revenue, customer service and employee engagement
We worked with one of the UK’s largest retailers to help them explore how best to generate more revenue, deliver greater customer service and have a truly engaged workforce across their branch network.
Working closely with a handful of client staff, in just 16 weeks we were able to challenge some well-established norms of operation, raise the profile of the branches in head office thinking and really explore how best to connect the business to its local community. In so doing, we helped to boost employee engagement and customer satisfaction as well as increasing revenue.
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Creating a firm foundation for a new permanent CIO
Designing and delivering multi-channel strategy
Big Data and Analytics
Turning around a failing IT project
Delivering complex change at scale: A more strategic approach to managing portfolios of change
The many sides of operational due diligence
Are you about to embark on a similar exercise? Perhaps you're looking to generate fresh strategic ideas and need an external perspective? Or maybe you want to optimise some of your existing approaches and processes, and aren't sure where to start? Or perhaps you'd just like to find out how business modelling techniques could unlock potential in your business?
If any of these sound familiar, or you'd like to talk through any other issues you might be facing, please get in touch. We may be able to help.
Neil McClumphaPartnerContact Neil McClumpha