We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again
Find out how you can make a big change to your career by joining one of the best small firms in the UK.
I spent the first eight years of my working life in a line technology role with a third-party supply chain and logistics service provider, joining in 1990 on completing an IT degree. When I left, I wa...
Dave Machin, Partner
View Dave now
It's the people that make Berkeley different to other consultancies.
Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.
Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Improving Customer Service through reducing Operational Risk
Our client, is a FTSE250 company and leading merchant banking group, providing lending, deposit taking, wealth management services, and securities trading. Our role was to help them to identify and address known issues and risks within Premium finance. The expected benefit of which was to mitigate any negative impact of such issue and risk on the customer and so improving overall customer service.
Berkeley supported the client to successfully identify and mitigate the Top 20 issues and complete all associated projects.
Download the full case study
Creating a firm foundation for a new permanent CIO
Designing and delivering multi-channel strategy
Big Data and Analytics
Turning around a failing IT project
Delivering complex change at scale: A more strategic approach to managing portfolios of change
The many sides of operational due diligence
Michael MahonyPartnerContact Michael Mahony