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I started out in Management Consultancy in 1997 having graduated from the University of Durham with a Masters degree in Astrophysics. I have worked with some fantastic clients over the last fourte...
Hadley Baldwin, Partner
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Our case studies show how we work with our clients to deliver real, effective change.
Home > News & Views > Case Studies > Improving Customer Service through reducing Operational Risk
Our client, is a FTSE250 company and leading merchant banking group, providing lending, deposit taking, wealth management services, and securities trading. Our role was to help them to identify and address known issues and risks within Premium finance. The expected benefit of which was to mitigate any negative impact of such issue and risk on the customer and so improving overall customer service.
Berkeley supported our client to successfully identify and mitigate the Top 20 issues and complete all associated projects.
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Ensuring the success of a critical platform for business
Creating a firm foundation for continued growth
Michael MahonyPartnerContact Michael Mahony