About-Berkeley

About Berkeley

We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again

 

Careers

Find out how you can make a big change to your career by joining one of the best small firms in the UK.

 

I graduated from Imperial College, London with a degree in Mining Geology, and then joined Andersen Consulting (now Accenture). After 6 years there, I moved to Berkeley. I have had the privilege of wo...

Juliet Armstrong, Partner

Juliet Armstrong

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The people

It's the people that make Berkeley different to other consultancies. Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.

Retail

Delighting customers, keeping efficient, delivering change

Retail has never been more challenging or exciting.


Not only has technology expanded customer expectations, but new competitors with challenging business models are coming to the fore.  For most retailers this means major change is needed – new markets, changes to business practices, new customer offer, economics of channel shift and a whole new way of considering the physical estate.

We help our retail clients both define the change, then follow through to help them manage and deliver it. We work across the business, including Supply Chain, Customer, B&M, HR and marketing. 

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Retail

It’s an exciting but challenging time to be in retail. From our earliest days, we’ve been helping our clients make the most of many different opportunities and challenges created in the inherently dynamic world of retail. We can help you shape and get buy-in to the change required, and then help to deliver it within time and budget.

Mark Stafford

Mark Stafford
Partner

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Our thinking

Insight

Four ways to make business cases earn their keep

What you should be thinking about when writing your business case.

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Article

Delivering complex change at scale: A more strategic approach to managing portfolios of change

We explore how taking a more strategic approach to portfolio management can maximise the long term value of change.

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Article

The big picture of analytics and big data

We explore the buzz surrounding analytics and big data to shed light on what it really involves, why it’s different and the key challenges to making the most of it.

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Our Experience

Below are some examples of current and recent work across the Retail Sector.

Strategy and Shaping

  • We helped the senior leadership team of a major UK fashion retailer develop 5-year change roadmap and change portfolio in order to profitably meet their growth strategy
  • We have helped define how a large UK retailer could monetise customer data
  • We helped develop the International Supply Chain strategy for a major UK fashion retailer
  • We have helped build the strategy for customer services and customer feedback for a major UK department store
  • We have helped a major UK fashion retailer model and configure their supply chain to supply its outlet stores

Project Assurance and Delivery

  • We managed the programme to enhance fulfilment services for a major high street department store
  • We have managed an £80m Oracle Buying and Merchandising Programme
  • We have had “Independent Assurance” roles in projects spanning Buying and Merchandising, Supply Chain, Retail Systems and Data analytics
  • We helped transform a network of 11,000 retail outlets across the UK
  • We have delivered a customer analytics capability for a global consumer goods company
  • We delivered an Oracle HR Fusion implementation rolled out across 30,000 retail employees

Our work

Case Study

Designing and delivering multi-channel strategy

We supported in developing a five year strategy and programme of work for M&S Direct.

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Case Study

Crafting the right strategy for a business with ambitions to grow

We helped Countrywide to rewrite their strategy to set out a path with greater potential.

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Case Study

Coordinating and controlling complex change

How we helped the Post Office tackle a complex transformation programme.

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Case Study

Exploring new ways to increase revenue, customer service and employee engagement

We worked with one of the UK’s largest retailers on a swift exploration with a big impact.

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