About-Berkeley

About Berkeley

We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again

 

Careers

Find out how you can make a big change to your career by joining one of the best small firms in the UK.

 

I started out in Management Consultancy in 1997 having graduated from the University of Durham with a Masters degree in Astrophysics.  I have worked with some fantastic clients over the last fourteen ...

Hadley Baldwin, Partner

Hadley Baldwin

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The people

It's the people that make Berkeley different to other consultancies. Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.

Retail

Delighting customers, keeping efficient, delivering change

Retail has never been more challenging or exciting.

Not only has technology expanded customer expectations, but new competitors with challenging business models are coming to the fore.  For most retailers this means major change is needed – new markets, changes to business practices, new customer offer, economics of channel shift and a whole new way of considering the physical estate.

We help our retail clients both define the change, then follow through to help them manage and deliver it. We work across the business, including Supply Chain, Customer, B&M, HR and marketing.

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Our clients say it best

Post Office Ltd

Critical, Complex, Lasting Change

Case Study

Exploring new ways to increase revenue, customer service and employee engagement

We worked with one of the UK’s largest retailers on a swift exploration with a big impact.

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Case Study

Crafting the right strategy for a business with ambitions to grow

We helped Countrywide to rewrite their strategy to set out a path with greater potential.

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Case Study

Designing and delivering multi-channel strategy

We supported in developing a five year strategy and programme of work for M&S Direct.

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Case Study

Coordinating and controlling complex change

How we helped the Post Office tackle a complex transformation programme.

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It’s an exciting but challenging time to be in retail. From our earliest days, we’ve been helping our clients make the most of many different opportunities and challenges created in the inherently dynamic world of retail. We can help you shape and get buy-in to the change required, and then help to deliver it within time and budget.

Mark Stafford

Mark Stafford
Partner

Contact Mark Stafford

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