I graduated from the University of Edinburgh in 2006 with a degree in Politics. Following a brief stint as a political researcher for the Scottish Government, I decided that a career in government ma...

Murray Smith, Consultant

Murray Smith

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It's the people that make Berkeley different to other consultancies. Bright, friendly, down-to-earth people who are both thinkers and doers. Working by your side, as consultants and colleagues, to get the right results.

 About-Berkeley

About Berkeley

We’re about being there for our clients when it really matters. When it absolutely has to be right. Doing the right thing is both our ethos and sweet spot. And it’s why clients turn to us again and again.

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Whatever your long term career goals, we’re here to support you. Through an open dialogue, we help our people to build the capabilities, experiences and networks they need to boost their careers.

IT Outsourcing Healthcheck

IT Outsourcing is an effective component of many businesses IT strategies. Done well, appropriate outsourcing of IT capabilities can drive down costs, increase operational control and enable the business to focus on core activities. However, establishing and running an effective IT outsource contract is challenging, and all too frequently large outsource agreements fail to deliver the desired benefits.

Many of our clients are approaching the end of first or second generation IT outsourcing arrangements; their IT executives raise a number of common concerns:

  • Loss of control - we have lost the knowledge of our IT estate, which means that we are unable to manage risk and feel exposed in terms of governing our IT partners
  • Feel held to ransom - it is cost prohibitive to switch vendors and the service continuity risk to transition looms large, particularly if the relationship with the incumbent has deteriorated
  • Unable to respond to business change – our systems are structured to support today’s environment, but are not flexible to the future needs of the business in a rapidly changing market environment

As we have been working with clients to explore options to address these concerns, it has become clear that new outsourcing agreements will look and feel very different to the monolithic, long term contracts of the past. Key industry trends which have changed the way in which IT services are sourced include:

  • Shorter term contracts, often only 3-5 years
  • IT services being sourced directly from multiple providers (compared to the previous single vendor or prime contractor models)
  • Increased number of niche providers to meet specialist requirements (e.g. business intelligence)
  • Emergence of ‘cloud’ and utility offerings, changing the way in which services are procured (e.g. infrastructure-as-a-service, software-as-a-service)

To find out more, please contact Simon Close or contact us on: 020 7643 5800.