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I graduated from Liverpool University with a degree in Geography in 1999, and seeking variety while I decided what I wanted to do long term with my career, I began my management consultancy career at ...

Kirsty Nethersell, Partner

Kirsty Nethersell

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Bridging the gap from Strategy to Delivery

Bridging the gap from Strategy to Delivery

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Defining the right strategy is a critical part of any business and a significant achievement. The subsequent challenge of moving into delivery has never been easy, yet business leaders are under increasing pressure to define their strategies more quickly and to deliver them more cheaply – which often increases risk and makes this transition even harder.

The risk can be mitigated by taking practical steps to progressively evolve and refine the strategy, whilst ensuring that the business is ‘operationally ready’ to drive delivery. Reflecting on our experience, we have identified some key considerations to build confidence in execution.

1. Trial the strategic concept

Testing that your strategy will work in the real world before you move into full delivery is a sound investment allowing you to tweak, finesse or even have a wholesale rethink of those elements which don’t meet your strategic aspirations.

If your strategy is dependent on technology that is new to your organisation, prototyping the solution can help to prove the technical concept and highlight any capability gaps within your operating model. Set clear objectives for what you are trying to prove – and make sure senior stakeholders understand them.

Beyond proving a technical concept, consider testing the strategy in the market through a live pilot. But be clear on what a pilot can realistically achieve: if it is not possible to test a strategy well without substantial new capabilities being in place, then a pilot may not be the best approach.

2. Establish the right governance

Getting the right people around the table frequently to kick start a strategic initiative will certainly provide early direction and lean decision making. As the initiative gathers pace and branches out to other operational areas, it’s important to evolve the governance group to build buy-in and maintain alignment across the broader organisation.

3. Validate the Commercial & Legal Feasibility

When trialling, using key performance indicators such as transaction volumes, revenue uplift or customer feedback can provide early insights to the potential commercial impact of your strategy allowing you to flex it accordingly.

If relevant, validate that the legal feasibility of the strategy. This might include testing market regulations, employment law, competition law and so on. Identify potential risks and confirm pragmatic and actionable mitigations.

4. Identify the Operating Model Impacts

It is important to make sure that the business can operate the strategy on an ongoing basis once the programme to implement it has been delivered.

Testing the strategy will help  assess what new capabilities will be needed, but understanding who is going to establish them is paramount to operational success. For example, when speed is of the essence, acquiring capability externally can help to prove the strategy, but developing a long-term roadmap for if and how that capability will be built into the organisation, is a crucial element of ensuring the operational success of the strategy.

5. Involve delivery teams early on

Those who will be responsible for delivering the strategy should be part of the team working out how to put it into operation.

This will test feasibility before the strategy radiates out further and will help shape a realistic implementation approach, build an understanding of the business requirements and drive engagement from the delivery team.

6. Maintain the business case

As the strategy evolves through trialling, so should the underpinning business case. As more is understood about what will be needed to achieve the strategic outcomes; expected costs and benefits should be modelled to make sure the case for change is still compelling, generating confidence when transitioning into delivery.

These ‘strategic testing’ considerations require investment and rigour, but if overlooked can have a real impact on the cost and success of the subsequent delivering the strategy.

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