I spent the first eight years of my working life in a line technology role with a third-party supply chain and logistics service provider, joining in 1990 on completing an IT degree. When I left, I wa...
Dave Machin, Partner
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Home > News & Views > Insights > Putting people at the heart of change
People can be the greatest champions or the biggest threats to change in an organisation. So, getting them to buy-in and positively contribute to a change programme is crucial. After all, they are the ones who, day-to-day, will be delivering new and improved service on the front-line or running streamlined back office.
But how do you go bout putting people at the heart of this change? Do you involve them in determining how you change, or do you only communicate with them once you have your whole story straight? What is the people agenda that needs to be addressed, and who is responsible for driving it?
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